Last updated: November 4, 2026
We want you to be happy with every part you buy from SCN Marine. If something isn’t right, contact us first and we’ll sort it out. Email hello@scnmarine.com or call or text (772) 353-8158 with your order number.
30-day returns
You can request a return within 30 days of the date your order is delivered. To qualify, the item must be:
- Unused and uninstalled
- Complete, in its original packaging, and in resalable condition
- Accompanied by your order number or receipt
Please contact us for a return authorization before sending anything back. Packages returned without an authorization can’t be accepted, and we’ll give you the correct return address and instructions.
Restocking fees
- Most items: returns that aren’t due to our error or a defect may be charged a restocking fee of up to 15%.
- Lithium batteries: approved returns carry a 25% restocking fee. Batteries must be unused, and each one is inspected (including voltage and battery management system data) before a refund is approved.
- No restocking fee applies if we shipped the wrong item or the item arrived damaged or defective.
Items that can’t be returned
- Special-order or non-stock items
- Opened charts, cartography, software, DVDs and CDs, unless defective
- Items that have been installed, used, modified or damaged after delivery
- Pyrotechnic flares and other hazardous materials, unless defective
- Gift cards
Return shipping
You’re responsible for return shipping costs unless we made a mistake or the item arrived damaged or defective. Batteries must be packed safely in their original packaging, and you’re responsible for the item arriving back undamaged. Original shipping charges are not refunded.
Damaged, defective or wrong items
Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and photos, and we’ll arrange a replacement or refund at no cost to you.
Warranty after 30 days
After 30 days, defects are covered by the manufacturer’s warranty, and warranty service is handled directly by the manufacturer. Contact us and we’ll help you start the claim.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.
Cancellations
Many orders ship the same day, so contact us as soon as possible if you need to cancel. If your order hasn’t shipped yet, we’ll cancel it and refund you in full. Once an order has shipped, the return terms above apply.
Refunds
Once your return is received and inspected, we’ll email you to let you know whether it’s approved. Approved refunds go back to your original payment method, minus any restocking fee, within 5 to 10 business days. Your bank or card issuer may take a little longer to post the credit.
Questions
Email hello@scnmarine.com or call or text (772) 353-8158. SCN Marine, Port Saint Lucie, Florida.